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You said, We did

We are currently creating a new way of reporting and evidencing the issues raised at our Governing Body meetings, PPE Committee, PPGs and other relevant meetings and community events. More information regarding this development will be available on this webpage. It is important for our organisation to listen to our community, patients and carers and we want to make sure that issues you told us are acted upon and regularly feedback to our patients, carers and wider community. We highly appreciate your time and experience you share with us and as an organisation, we are committed to put our patients’ and carers’ views and experience in everything we do for our Ealing population.

One of the things you told us was that you would like more GP appointments. As result of that, in March 2017 we opened three new GP Access Clinics. You can read more about our GP Access service in our leaflet.

This is not the only example of our commitment to create effective way of acting on your feedback. There are more examples of our commitment to improve the services we commission and therefore, more examples of our good PPE work will be uploaded on this page in future.