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Corporate information

Equalities and Diversity

Embedding Equality and Diversity in Commissioning across CWHHE

At the CWHHE collaborative, we are committed to embedding equality and inclusion in everything that we do, but more specifically:

  • How we commission services on behalf of our residents
  • How we recruit and support the development of our staff
  • How we proactively engage and support all our residents particularly given the diversity of our population and service users

Our work on embedding equality into the commissioning of health services is underpinned by engagement with our stakeholders. We believe that engagement with and drawing on the expertise of residents, patients, services providers and third sector organisations is critical in shaping services that are of high quality, value for money and reflect the needs of our diverse population.

The involvement and active participation of stakeholders helps us to meet our public equality duties by:

  • Identifying at an early stage in the design and development of services, whether the service is free of unlawful discrimination or impacts adversely on any group of service users at any stage of development
  • Advancing equality by ensuring that services are accessible to all who need it
  • Fostering good relations by drawing people from different communities to work together collaboratively with commissioners - and the wider health and social care workforce - to identify solutions to local health challenges
  • Improving patient experience and feedback
  • Working in partnership with patients, carers, the wider public and local partners to ensure that services that are commissioned are responsive to the needs of the population. More specifically, the CCGs are committed to work collaboratively with providers – as well as holding them to account - to ensure the continuous improvement in patient experience and the overall quality of care that is provided locally.

The CCG – in partnership with North West London CCGs - has invested in a central dedicated Patient Experience Team to ensure that patient, service user, carer experience and feedback is embedded in everything that we do. Examples of activities include:

  • Co-designing a CWHHE Patient and Carer Experience Strategy
  • Promoting patient and lay voice at a strategic level and in collaboration with CWHHE and North West London CCGs
  • Holding providers to account
  • Standardising patient experience & quality reporting
  • Promoting peer learning and sharing good practice

You can find templates and guidance on patient experience and equality below: 

Equality Delivery Sytem Guidance for CCGs

Health Inequalities Guidance For Commissioners

Objectives Expected Outcomes To Promote Equality And Diversity

Protected Characteristics Forms Of Discrimination 

Equality Act 2010: A quick guide for public sector organisations

Equality Act 2010: Easyread document