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Featherstone Road Walk-in Centre to close

Featherstone Walk-in Centre is to close on 20 April 2017.

In September 2014, Ealing Governing Body agreed to decommission the walk-in centre element of the Featherstone Road Practice.  We have waited to implement the decision until a number of services were in place as detailed below and we were sure that the patients who currently attend the walk-in centre can be safely managed elsewhere. The closure is planned for 7pm on 20 April 2017.

The walk-in centre has in the main seen patients with a range of minor conditions. The majority of attendances have been for ear, nose and throat problems, coughs and colds, and skin problems such as infections and rashes.

GP access centre

We are introducing the GP access service in order to increase access to primary care and especially to pre-booked and same day GP appointments. This will provide an additional 8am to 8pm service, seven days a week, including bank holidays.

Initially, the service will be provided by three static ‘GP Access Centres’ in three localities in Ealing, one of which will be in Southall. These centres will serve all patients resident or registered in Ealing. We plan to have them up and running by the time of the planned walk- in centre closure on 20 April 2017.

Local Services

The local services programme will give people access to 18 local services, at GP practices and access centres. These services are open to all patients in Ealing and are now in place in GP practices and include wound care.  

Wound Care service

The local services contract for wound care was particularly important as a number of patients attend the Featherstone Road Walk-in Centre for wound dressings, especially at weekends and out of hours. The wound care service is provided by a number of GP practices in Ealing and can be accessed by patients in the Southall area close to Featherstone Road Walk-in Centre. Currently, Featherstone Road GP surgery also provides wound care for its own registered patients. The GP access centres will also provide wound care services in the evening and weekend.

Ealing Urgent Care Centre In addition, the Urgent Care Centre (UCC) at Ealing Hospital, located in Southall, was due to be re-procured in the autumn of 2015. The re-procured service went live on 26 April 2016.

Minor ailments scheme

Most pharmacies in the local Ealing area have signed up to provide a Minor Ailments Service which cover a number of ailments such as constipation, conjunctivitis and warts and verrucae. Members of the public are able to walk in to any participating pharmacy and ask for a consultation with the pharmacist and discuss their condition. If the patient has free prescriptions, the treatment will be free and if the patient pays for the prescription, they will not be charged more than the retail cost of the items

Southall pharmacies

It is worth noting that a significant number of pharmacies located within the Southall locality are well staffed by appropriately trained professionals offering self-care advice and dispensing relevant treatments for much of the patient cohort that attends the walk-in service.

A comprehensive communications and engagement plan will be put into action to support the safe transition of patients to alternative services. This will include the commissioning of a local community group to carry out face-to-face engagement with patients attending the walk- in centre for the two months running up to the closure.

If you have you any questions please email eccg@nhs.net or call 020 8280 8080.