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West London NHS Trust selected as preferred bidder to deliver community services in Ealing

Ealing CCG has announced that the preferred bidder to deliver its single contract for community-based services within the borough is West London NHS Trust, working with Central & North West London NHS Foundation Trust, The Hillingdon Hospitals NHS Foundation Trust and other partners.  The contract start date is planned for May 2019.

NHS England and NHS Improvement will now undertake the final stages of their regulatory process and following approval we will move to contract award.

Dr Mohini Parmar, Chair of Ealing CCG, said: “This is really exciting news. West London NHS Trust and their partners bid was outstanding and they have shown a clear understanding of what we want to achieve and a willingness to embrace the challenge of delivering fully integrated health and care services.

“At the moment, patients who have more complex health care needs have to see many different providers. Often communication and coordination between the providers is not as good as it should be, so we believe putting the majority of community services into one contract will over a period of time break down organisation boundaries and increase coordination and establish a landscape where care is centred on the needs of the patient as a whole.”

Some of the services included in the contract are: 

  • Community adults and children’s nursing and therapy services
  • Intermediate care services to support patients being treated closer to home as an alternative to acute hospital admission:  helping local hospitals to ensure they are hospital settings
  • Clayponds Community Hospital which includes beds for those needing intensive physical rehabilitation and enhanced nursing support who would, otherwise, be at risk of admission to a general hospital
  • Enhanced primary care (GP) services supporting Ealing’s nursing homes
  • Primary care mental health support teams
    Dementia support teams
  • Adult Learning Disability Services

Carolyn Regan, Chief Executive of West London NHS Trust, said:  “As a long-standing provider of care in Ealing, we are particularly pleased to have this opportunity to build on our existing local physical and mental health community services to deliver high-quality, integrated care across the borough.  Our experience and the expertise of our staff, complemented by those of our partners, put us in a strong position to deliver the improvements which patients, carers and local people tell us they want to see.”

Dr Parmar, added: “There is a lot to do over the next six months as we work up to the contract launch in May 2019. Patients should not see any difference in the services they receive on day one, but over a period of time, we will be looking to change and transform services so that they provide better and integrated care.”

That first phase of transformation will focus on adult services and include:

  • Implementation of a new single point of access operating 24/7/365 days a year with clinical triage to improve access to services for patients, carers and those referring to services
  • Functions for supporting a response in time of crisis and smooth discharge from hospital established and consistently meeting operating requirements 24/7/365
  • Joint care teams, linking with primary care, established across the borough
  • Implementation of the a new chronic pain service, linking with existing musculoskeletal services

Dr Christopher Hilton, Consultant Psychiatrist and Director of Strategy at West London NHS Trust, said:  “We know that people experience better health and wellbeing when their physical and mental health and social care needs are considered together.  The Trust is keen to be at the forefront of enabling care to be delivered in this way, providing local people with integrated care nearer to and in their homes.”

Maria O’Brien, CNWL’s Executive Director of Community Services said:  “We are so delighted to be working with the local community and staff in Ealing to continue to develop these essential services to support care closer to home. As an organisation, CNWL already has significant experience in delivering integrated adult and children’s community services to support people’s health and wellbeing in both Ealing and other boroughs. We intend to build on this experience and are fully committed and excited to be working as part of this partnership in Ealing to deliver excellent locally-based services for the local residents.”


Notes to Editors:

  1. For further information, contact Andrew Pike, Assistant Director of Communications on 07771339170 or a.pike@nhs.net
  2. The partnership led by West London NHS Trust includes:
  • West London NHS Trust 
  • Central & North West London NHS Foundation Trust
  • The Hillingdon Hospitals NHS Foundation Trust
  • Marie Curie
  • Mind
  • Working with other local organisations.

3. The lead organisation in the partnership has recently changed its name to West London NHS Trust in line with its strategy to deliver integrated mental and physical healthcare across West London.