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ECCG engagement with our stakeholders

Engagement with North West London CCG's

On 17 December 2019 NW London Collaboration of CCGs held the Involvement Workshop at British Dental Association. The workshop was very well attended. More than 50 people attended the workshop. There were PPG representatives, community and voluntary sector representatives, Healthwatch representatives from NW London, CCGs’ Lay members and NW London CCG PPE Leads. There was a good representation from all eight CCGs in NW London, both staff and patient representation. Ealing CCG PPE Team, Lay member-Lead on Patient Experience and Broadmead PPG Chair attended the event.

The main purpose of the workshop was to discuss future of PPE approach in NW London, lay members’ representation and the ways to take it forward. Alan Wells, Chair of NW London Joint Committee and Christine Vigars, Chair of Central London Healthwatch opened the workshop. ECCG Lay member, Lead on Patient Experience Carmel Cahill, was participating in the Questions and Answers panel session. Several topics were discussed on the day. One of the outcomes of the workshop is to establish the steering group for NW London Engagement Programme (EPIC - Engagement, Participation, Involvement, Collaborate). 

For more information about the EPIC programme please visit NW London Collaboration of CCGs website where you can find slides and presentation from the workshop.

Community engagement summaries

Each month NW London CCGs Communication and Engagement Team publish Community Engagement Summaries for all eight NW London CCGs. They includes Ealing CCG engagement activities. Click here to read the summaries. 

Long Term Plan engagement activities in Ealing hospitals 

Throughout July and September 2019, NW London Engagement and Communications Team supported by Ealing PPE Team, held conversations and collected local views by undertaking surveys, delivering focus groups, attending community events, local hospitals, GP surgeries, markets and shopping centres. The team spoke to over 1750 people across NW London. Over 500 surveys were completed across North West London boroughs.

The team wanted to find out from the people who use local health services how we can:

• Improve care that is provided locally

• Help people know when to use A&E appropriately and direct them where to go when it is not an emergency

• Help people understand and use health digital technology

• Join up health and care services to make sure everyone in our community has access to the right care when they need it

In Ealing a survey was carried out in two hospitals, Ealing Hospital and Northwick Park Hospital.

Jointly with Ealing CCG PPE Team, NWL Communications and Engagement team held an information stall at the ECCG Annual General Meeting (AGM) on 18th September 2019. At our AGM the team received feedback about local health services from third sector organisations, staff and other guests. Questionnaires were completed on the day. People were asked to share their views on how they use healthcare services now and how they would like them delivered in the future.

If you would like to find out more about engagement activities related to the Long Term Plan please click here.

GP Extended Hours Survey 

Between June and October 2018 the North West London team and Ealing CCG PPE Team carried out a survey about access to the GP Extended Hours service. The teams attended various community events including the Volunteers’ Fair (June 2018), Ealing Hospital Open Day (July 2018 and July 2019), The Carers’ Open Day at the Sycamore Lodge Carer’s Centre in Acton (13 June 2018), Diabetes Integrated Care Event in Southall (12 June 2018) and others. The team also promoted GP Extended Hours Clinics during Self-Care Week in November 2018 and 2019.

The total number of responses across North West London was 1832.  In Ealing 448 surveys were completed. 

One of the questions in the survey was related to the quality of care provided at the GP Extended Hours Clinics. 97% of people said that the quality of the care was either excellent or good.

Please click here to access the survey reports.

Although this Survey has been completed in October 2018, NW London CCGs Communications and Engagement Team and Ealing CCG PPE Team will continue to promote the service. One of the most recent developments is a new flyer which will be available in GP practices, third sector organisations and other partners in Ealing. More information about this flyer will follow.